Booking Workflow Flowcharts — 4 Department Tracks

Tài liệu sơ đồ workflow cho 4 phòng ban. Copy paste vào Miro template.
Cập nhật: 2026-03-26

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Status Audit Summary

Track	Statuses	Transitions	Default	Terminal
CS	14	28	not_started	review_order
Payment	4	5	pay_deposit	pay_paid, pay_refund, pay_cancel
Source	4	7	src_confirmed	src_no_room, src_cancelled
Accounting	12	18	acc_not_required	acc_payment_paid, acc_payment_adjusted, acc_cancelled_no_payment, acc_deposit_lost, acc_deposit_refunded
Total	34	58	—	—

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1. CS Workflow (Khách Hàng) — 14 Statuses, 28 Transitions

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2. Payment Workflow (Tiền Vào — Từ Khách/OTA) — 4 Statuses, 5 Transitions

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3. Source Workflow (Mua Căn / Giữ Hàng) — 4 Statuses, 7 Transitions

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4. Accounting Workflow (Tiền Ra — Trả Host) — 12 Statuses, 18 Transitions

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Legend

• ⬛ = Terminal status (end state)
• Tất cả transition có emoji → label bằng tiếng Việt
• Roles: CS, PO, Finance, Admin, Manager, Super Admin

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Status Key Reference

CS (14 statuses)

#	Key	Label	Terminal
1	not_started	Not Started
2	contacted	Contacted (A)
3	cannot_contact	Cannot Contact
4	confirmed_checkin_time	Confirmed Check-in Time
5	cancelled_guest_fault	Cancelled (Guest Fault)
6	cancelled_ptx_problem	Cancelled (PTX Problem)
7	cfm_apt	CFM APT
8	relocate	Relocate
9	checkin_already	Checked-In (C)
10	no_show_guest_fault	No-Show (Guest Fault)
11	checked_out	Checked-Out (D)
12	cancel_report_commission	Cancel Report Commission
13	keep_part_payment	Keep Part Payment (COO)
14	review_order	Review Order

Payment (4 statuses)

#	Key	Label	Terminal
1	pay_deposit	Deposit
2	pay_paid	Paid
3	pay_refund	Refund
4	pay_cancel	Cancel

Source (4 statuses)

#	Key	Label	Terminal
1	src_confirmed	Source Confirmed
2	src_relocate	Source Relocate
3	src_no_room	Source No Room
4	src_cancelled	Source Cancelled

Accounting (12 statuses)

#	Key	Label	Terminal
1	acc_not_required	Not Required
2	acc_deposit_pending	Deposit Pending
3	acc_deposit_paid	Deposit Paid
4	acc_deposit_failed	Deposit Failed
5	acc_hold_confirmed	Hold Confirmed
6	acc_payment_pending	Payment Pending
7	acc_partial_payment	Partial Payment
8	acc_payment_paid	Payment Paid
9	acc_payment_adjusted	Payment Adjusted
10	acc_cancelled_no_payment	Cancelled No Payment
11	acc_deposit_lost	Deposit Lost
12	acc_deposit_refunded	Deposit Refunded